Original topic:

whatsapp images and videos albums aren't visible in settings/gallery sync/all albums

(Topic created: 2 weeks ago)
JLK_10
Asteroid
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Galaxy Z Flip

Hoping someone can assist with the Samsung Z Flip and Whatsapp synching issues. The Whatsapp images and video albums are being created, however they aren't synching with OneDrive. They are visible as albums under gallery. When going into settings / gallery synch/ all albums - they aren't there. The albums aren't listed to synch.

In gallery, in the actual album, I've clicked on the onedrive sync icon (which has a line through it) and it takes me to "albums to sync" - with no whatsapp albums listed.

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3 Replies
LongHiker
Epic Samsung Care Ambassador
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Galaxy Z Flip

@JLK_10 In Whatsapp settings check Chats and see if Media visibility is enabled. 

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JLK_10
Asteroid
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Galaxy Z Flip

Hi, media visibility is on. I created new albums without the word Whatsapp in them - copied the images from the WhatsApp albums into the new folders - and was able to synch them.

This seems to be a Samsung-WhatsApp conflict.

 

Not sure if you feel the same way, the Z Flip saves the images so deep into folders, it is such a pain when getting to them through onedrive.

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Mr_Theo
Astronaut
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Galaxy Z Flip

I had the same problem, I had to take it to the store to get support.

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