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Asteroid

Connectivity issues with PS4 pro and q90t

Ok here's my problem. I just received a 2020 Q90t 55in and love the tv so far. However, my issue is when I play my PS4 pro. Everytime I play a HDR game, and sometimes non hdr, I lose connectivity with the Samsung remote. The red light flashes but I'm unable to change the volume, if I can get the Samsung menu to open, it's very laggy and usually freezes. Then the only option I have is to hold down the power button on the Samsung remote for a few seconds, which seems to reboot the tv. It will initially work after that but after a couple minutes, I'm back to square one with no response. 

ive tried different HDMI ports, run the self diagnosis through the tv, and device care and everything is good. Got a new HDMI 4K/8k cable still doesn't work. I'm assuming it's not the cable because the picture is fine. It seems like it makes the tv software go haywire as I lose control of the volume and Samsung menu. Any suggestions? 

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Samsung Moderator
Samsung Moderator

Re: Connectivity issues with PS4 pro and q90t

I'm sorry to hear that, so that I may look into this can I have your full model number and current software version number? 


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Asteroid

Re: Connectivity issues with PS4 pro and q90t


@SamsungCaleb wrote:

I'm sorry to hear that, so that I may look into this can I have your full model number and current software version number? 


Sure. 
model number: qn55q90tafxza

Software Version: 1113

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Samsung Moderator
Samsung Moderator

Re: Connectivity issues with PS4 pro and q90t

It seems your TV is up to date, and does this occur with any other external devices or just your PS4? 


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Asteroid

Re: Connectivity issues with PS4 pro and q90t


@SamsungCaleb wrote:

It seems your TV is up to date, and does this occur with any other external devices or just your PS4? 


So far only my PlayStation 4 pro that I've noticed. I will try my Xbox one x and see if the problem is with that as well.  Also,  a few times when I start a game and hdr turns on (mlb the show 20) the screen turns completely red. When this happens, I have to shut down both tv and PS4, however, it still happens intermittently. Not sure if I just got a bad tv or not. 

btw, I'm coming from a Samsung ks8000 and Samsung q80r and never had this problem before. 

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Samsung Moderator
Samsung Moderator

Re: Connectivity issues with PS4 pro and q90t

How is everything connected? I would recommend connecting the consoles directly to the television and then use ARC for the sound bar. Were you able to check the Xbox to see if the symptom persists?

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