Pokemon Go Community Group

[DINOV1031]

Hello Good Afternoon Everyone From Avalon Park In Orlando Florida & Is Anyone Having Pokemon Go Issues Shutting, Crashing Down & Difficult Times I Have Try Everything Please Help What Can I Do ??

[VerbumVeritum]

Hi there! What device are you using? Did this crashing just recently start?

[DINOV1031]

Yes Yesterday

[VerbumVeritum]

Thanks for that info! Have you tried any basic troubleshooting steps so far, like reinstalling?

[DINOV1031]

Yes On My Cellphone Settings & On Both Google Play Store & Galaxy Store Also & Thank You For Answering Me I Really Appreciate It With Your Help &Thank You My Dear Friend!!

[DINOV1031]

Yes I Did It Again On Both!!

[DINOV1031]

Yes Yesterday

[DINOV1031]

2 Photos

[Samsung_Moderator · Accepted solution]

Hello, Thank you for being part of the Community. We know how frustrating it is when your favorite game app keeps crashing.

When an app is not performing as expected, we recommend the troubleshooting here: https://www.samsung.com/us/support/troubleshoot/TSG10000736/

If it just a single app causing the behavior, you will need to reach out to the app developer for assistance.

If you are experiencing multiple apps crashing, we recommend have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html