08-03-2017 09:51 AM
My new Gear 360 arrived yesterday. I installed a memory card, then plugged the camera in with the included USB cable and my Samsung charger. The manual said to let it fully charge, so I left it plugged in overnight. This morning I tried to power up the device, but there is no response whatsoever. No lights, no display, nothing. I know the charger is good because it charges my S7 just fine. The manual isn't very detailed, so I'm not sure what to do. Any suggestions?
08-21-2017 06:26 AM
I did finally contact Samsung support. Their only suggestion was to try a different charger (which I did, even though I knew the charger was good), so I returned the 360. Its replacement should be arriving soon. Hopefully the last one was just a lemon.
08-26-2017 10:00 AM
I have exactly the same problem. I tried the Samsung s7 charger then about 3 other types, none worked. I just plugged it into my Mac and Its charges. Now I'm happy it charges, but it's not practical to charge it via my Mac everytime. Samsung please can you provide further information on this issue?
08-28-2017 01:02 PM
Yeah, right ... Samsung will provide more information. As it was refusing in the begining to ack the issue with battery on Note 7, or with screen calibration on S8 (pinkish or bluish tinit).
No, it's not a lemon - it's a known quality control issues.