Gear 360 (2017) won't charge/turn on

[user04tBTyvEs2]

My new Gear 360 arrived yesterday. I installed a memory card, then plugged the camera in with the included USB cable and my Samsung charger. The manual said to let it fully charge, so I left it plugged in overnight. This morning I tried to power up the device, but there is no response whatsoever. No lights, no display, nothing. I know the charger is good because it charges my S7 just fine. The manual isn't very detailed, so I'm not sure what to do. Any suggestions?

[userUXyBqBDeHw]

I did the plug into the computer usb port idea.

It worked. Light came on, unplugged it, unplugged it in the wall, it's charging now.

[useri8tAgtS3aY]

Thank you!! It worked!

[useri8tAgtS3aY]

Thank you

[useraolwrt4Car]

This worked for me too. I don't know what makes it "wake-up" but it is working right now

[userYg41GuCdu6]

Plug it into a power bank first.

[userU8Sj1yTjiH]

Plugged mine into a power bank and it worked!

[user27UXce5p5M]

tried wall, computer then a little portable battery charger which finally worked

[userN12yfB5ijb]

thanks this worked for me !

[user13jAyVmhTK]

Thanks so much! Worked for me!

[Morrivar]

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@userXDhColqWZ2 wrote:

Here is what worked for us.

1. Plug the camera into a compter USB port with the supplied USB-C cable

2. Wait for the charging indicator light to illuminate above the power button.

3. Disconnect the camera charging cable from the computer's USB port.

4. Plug the camera's charging cable into a wall charger of your coice.

This has worked for every camera we have come accross, including the 2 we recieved for my kids's phones.

Hope this helps.

-dphillipsjr76

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This worked beautifully for me.