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userw8mzyUoo9o
Asteroid

Camera GEAR 360 2017 pushing the Three butons silmutaneously

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Doing that displays "download" on the camera screen . Then you can see some INFO liles downloaded on the micro card. Who knows wha does that mean?

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Black Hole

Re: Camera GEAR 360 2017 pushing the Three butons silmutaneously

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It sounds like a compatibility issue with the software version of your phone. 

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14 REPLIES 14
Black Hole

Re: Camera GEAR 360 2017 pushing the Three butons silmutaneously

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Can I get the full model number of the unit? 

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userw8mzyUoo9o
Asteroid

Re: Camera GEAR 360 2017 pushing the Three butons silmutaneously

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HI , it is a SM-R210

 

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Black Hole

Re: Camera GEAR 360 2017 pushing the Three butons silmutaneously

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Thank you for that information. Can you explain your symptoms in further detail? 

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userw8mzyUoo9o
Asteroid

Re: Camera GEAR 360 2017 pushing the Three butons silmutaneously

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Hi , 

First question :If i Push the three buttons of the camera  together, the word download displays on the screen of the camera. and some files are written on the micro SD Card with the .info extension.  I don(t know anything about it . But I suppose that if a downloading function exists, it is prehaps possible to update the firmware by this way. 

Because I do not have acompatible  smatphone android or Iphone to do it and it is impossible via  a PC windows 10 or a Mac.

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userw8mzyUoo9o
Asteroid

Re: Camera GEAR 360 2017 pushing the Three butons silmutaneously

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 precisely he three buttons have to be pushed together  when the camera is powered off. Did you try this?

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userw8mzyUoo9o
Asteroid

Re: Camera GEAR 360 2017 pushing the Three butons silmutaneously

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The full serail number is <Hidden>

 

the firmware version is R210GLUOAQK1

 

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Black Hole

Re: Camera GEAR 360 2017 pushing the Three butons silmutaneously

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@userw8mzyUoo9o: Are you still in need of assistance? 

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userw8mzyUoo9o
Asteroid

Re: Camera GEAR 360 2017 pushing the Three butons silmutaneously

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HI I already need help about that ...

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Samsung Moderator
Samsung Moderator

Re: Camera GEAR 360 2017 pushing the Three butons silmutaneously

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When you are updating the camera, are you getting the same message you receive from pressing all three buttons?

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