JUMP TO SOLUTION Solved

Original topic:

Gear 360 (2017) won't charge/turn on

(Topic created: 09-12-2017 09:14 PM)
13755 Views
user04tBTyvEs2
Asteroid
Options
Gear and Gear Fit

My new Gear 360 arrived yesterday. I installed a memory card, then plugged the camera in with the included USB cable and my Samsung charger. The manual said to let it fully charge, so I left it plugged in overnight. This morning I tried to power up the device, but there is no response whatsoever. No lights, no display, nothing. I know the charger is good because it charges my S7 just fine. The manual isn't very detailed, so I'm not sure what to do. Any suggestions?

161 Replies
user8Huxd5Cbm5
Constellation
Options
Gear and Gear Fit
I got my 360 as part of my Note 8 order (discount for Note 7 owners)
0 Likes
Reply
useroD5Nzf20QV
Astronaut
Options
Gear and Gear Fit

Thanks, removing the battery and reinserting it worked for me too!

0 Likes
Reply
usernusFliWiSj
Constellation
Options
Gear and Gear Fit

Yup, Mac USB charging  worked for me. I'm Samsung's biggest fan, but Boo!  Samsung, BOO! Get your battery junk figured out! 

0 Likes
Reply
usernusFliWiSj
Constellation
Options
Gear and Gear Fit

Mac Usb charger for me. I'm Samsungs biggest fan, but they need to get their battery junk figure it out. Boo Samsung boo!

0 Likes
Reply
Maggoto8
Constellation
Options
Gear and Gear Fit

I tried laptop pc different charger and nothing I guess im calling Samsung tomorrow

0 Likes
Reply
userna5UVk1fTX
Constellation
Options
Gear and Gear Fit

Thanks that worked... But yes would've been great to charge via outlet 

0 Likes
Reply
user27UXce5p5M
Constellation
Options
Gear and Gear Fit
Portable charger gets it to start charging
0 Likes
Reply
userejmy8kO1xD
Astronaut
Options
Gear and Gear Fit

Same problem here.

0 Likes
Reply
user0Ba1JMLwhl
Constellation
Options
Gear and Gear Fit

Same problem. Wont charge or turn on. So the next thing I tried is removing and reincerting my SD card. Wala...it started charging and working. Hope this doesn't happen ever time I try and use the Gear 360 2017.

Don't know if Samsung can do a firmware update to the unit but seems to be a OS/firmware peoblem.

 

Samsung;;;you have a problem!

0 Likes
Reply
userpXXdwEGMHC
Constellation
Options
Gear and Gear Fit

Same problem for me. Is there no ffedback from Samsung?

0 Likes
Reply