I ordered a Samsung Odyssey + at the end of January. One of the screens was defective. I sent it in for repair and it was returned two days later. The exact same unit and the exact same defect. I immediately returned it again. It is now March 9 and I received a text early this morning saying that due to no inventory that I would have to have a refund.
I called in and was redirected probably 10 times. Eventually I was told that it was now worth less than I had paid for it before tax and shipping, $215.27. A brand new unit that I had never used. I totally on board for more Samsung products. I need a new phone and was going to make the switch. I was considering a new Samsung tv in my living room. Due to the ineptitude of the customer service, I don't think that Samsung is a brand that I can trust anymore. If something goes wrong, you're out of luck.
It's now April 21st and I still have received no refund. I was told my case was under review. I'm not sure where to go from here. It feels like the money was stolen from me. 3 months and nothing. It's incredible that a company this big can get away something like this with no repercussions. I would now even accept the defective headset, because at least I would have something to show for it. I did not sign on for this. I would try customer service again and have been everyday but after being lied to so many times, you start to lose trust. No moderator @SamsungAdam has reached out to me or even tried to offer a solution. I guess I'm just going to have to suck it up and take a loss.
I apologize for this experience. Can I have your ticket number via private message?