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useruycEg6MoVx
Constellation

Will not turn on

Fully charged, will not power on.

5 REPLIES 5
Samsung_FVVsmyt
Astronaut

Re: Will not turn on

Hold down the power button and volume up until the name displays. Release the power button and hold it down again. This will allow you to factory reset the device and should then turn on. If not the screen could be fried.

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useruycEg6MoVx
Constellation

Re: Will not turn on

Thanks, but there is no volume on the Gear 360 camera.  

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Samsung Moderator
Samsung Moderator

Re: Will not turn on

What type of device are you using?

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useruycEg6MoVx
Constellation

Re: Will not turn on

It is a Gear 360 camera.  All the solutions were tried.  None of them worked.  Finally gave up and switched the SD card into a spare camera.

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Highlighted
Samsung Care Ambassador

Re: Will not turn on

Are you using the Gear 360 (2017)?

 

If so, just confirming that you are holding the lower button on the side to get it to turn on? It has a red icon with an exclamation mark. That is the power button. The big button on the front is not the power button. 

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