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userkoI5wJlj5W
Asteroid

(2018) Gear IconX volume and ambient sound

These earbuds were bought last year and were never used until my neighbor gave them to me last april or may. They started out working great and I would listen to music everyday on the way to school in the bus. But then all of the sudden about I guess 1 or 2 weeks later I go to use them and its very quiet and i turn the volume up and its all the way up and I remember it being a lot louder before. And I also noticed that ambient sound has stoped working also. (Before this happened I cleaned them and I didnt know that you werent supposed to use an alcohol wipe until I saw it say so online afterwords. Would that might of damaged somthing that had to do with it maybe?

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: (2018) Gear IconX volume and ambient sound

Have you tried resetting your Iconx?

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userkoI5wJlj5W
Asteroid

@samsungadam yes ive tried resetting it

@SamsungAdam yes ive tried resetting it

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Samsung Moderator
Samsung Moderator

Re: @samsungadam yes ive tried resetting it

We can't say for certain that the alcohol wipe caused the damage. However improper cleaning can lead to potential damages.

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userkoI5wJlj5W
Asteroid

@samsungadam i didnt take it apart at all. All i did was...

@SamsungAdam i didnt take it apart at all. All i did was wipe the earbuds real quick and the cradle

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Samsung Moderator
Samsung Moderator

Re: @samsungadam i didnt take it apart at all. All i did was...

Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

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