cancel
Showing results for 
Search instead for 
Did you mean: 
alexmurdy
Asteroid

2018 Gear iconx volume and ambient sound

These earbuds were bought last year and were never used until my neighbor gave them to me last April or May. They started working great and i would listen to them on the way to school on the bus. But then suddenly, I go and use them and its alot quieter then before in both and the volume was all the way up. And I also noticed that ambient sound has stopped working too. (Before this happend I cleaned them and i didnt know that its not good to use an alcohol wipe until I saw it say so online afterwards.) Would that might of damaged somthing that has to do with it?

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: 2018 Gear iconx volume and ambient sound

@alexmurdy I believe this article here will be able to assist you. http://www.samsung.com/us/support/troubleshooting/TSG01111323/

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: 2018 Gear iconx volume and ambient sound

Can I have your full model code and serial number via private message?

Reply
Loading...
alexmurdy
Asteroid

@SamsungQue no, ive tried cleaning them, and ambient soun...

@SamsungQue no, ive tried cleaning them, and ambient sound has stopped working and it all happend at once.

Reply
Loading...