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userBwHIjqnKIR
Asteroid

2018 iconx volume not balanced. Samsung needs receipt to replace it.

My right ear bud's volume is lower than my left. Cleaned it and did a reset that didn't solve the issue.

Contacted Samsung which ultimately said they can replace it with a copy of the original receipt even though I registered the ear buds when I bought it. So what is the point of registering the product if they still need a receipt? Do I need to save my receipts for my S10 too??? This is so backwards of Samsung.

11 REPLIES 11
Samsung Moderator
Samsung Moderator

Re: 2018 iconx volume not balanced. Samsung needs receipt to replace it.

I certainly understand your frustration. However, a valid Bill of Sale would be required for a service exchange. Can you please provide me with your full model number and serial number in a private message?

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userBwHIjqnKIR
Asteroid

I can. How do I send a private message to you Adam?

I can. How do I send a private message to you Adam?

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Samsung Moderator
Samsung Moderator

Re: I can. How do I send a private message to you Adam?

Click on this link: http://bit.ly/2JH2rq2

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userBwHIjqnKIR
Asteroid

I can't open the link for some reason. I can't copy your...

I can't open the link for some reason. I can't copy your post either to open it. I'm on my S10 using the Samsung members app

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Samsung Moderator
Samsung Moderator

Re: I can't open the link for some reason. I can't copy your...

Are you able to click on the link if you access the community through the web browser on your phone?

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userBwHIjqnKIR
Asteroid

Yes I was able to. Just sent you the info.

Yes I was able to. Just sent you the info.

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userBwHIjqnKIR
Asteroid

I'll sent it when I get home. Out and about right now. Th...

I'll sent it when I get home. Out and about right now. Thanks Adam

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userBwHIjqnKIR
Asteroid

Re: I'll sent it when I get home. Out and about right now. Th...

Haven't had a response for 24 hours via private message. Please let me know if you got my reply. 

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userBwHIjqnKIR
Asteroid

My IconX has been shipped and received by Samsung. What s...

My IconX has been shipped and received by Samsung. What should I expect now? Do I get an email?

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