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Samsung Care Ambassador

Altimeter - Network unavailable - Gear S3

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I noticed that the last time my Altimeter was calibrated was 10/22/2018. When I click to have it calibrate, it says "Network Unavailable."

 

The Bluetooth Gear S3 is connected to my Note 8 via Bluetooth and the Note 8 is connected to Wifi and cellular network. 

Watch details: SM-R760, Tizen 4.0.0.2, SW version R760XXU2DSA1

Phone details: Android 8.0.0, Galaxy Wearable 2.2.23.19021251, Gear S Plugin 2.2.03.1901761

 

What is the solution to this?

 

 

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Altimeter - Network unavailable - Gear S3

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@LongHiker I will take a look into that broken link. Here are the steps you are to follow.
 

  1. Navigate to Settings.

    From the paired phone's Home screen, swipe up for the Apps Screen and touch Settings. You can also pull the notification bar down and touch the Settings icon.

  2. Navigate to the Galaxy Wearable app's storage.

    Touch Apps and then swipe to and touch Galaxy Wearable, and then touch Storage.

  3. Clear the cache and data.

    Touch CLEAR CACHE, and then touch CLEAR DATA > DELETE. All of the Galaxy Wearable app's data will be deleted permanently. This includes all files, settings, accounts, databases etc.

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24 REPLIES 24
Samsung Moderator
Samsung Moderator

Re: Altimeter - Network unavailable - Gear S3

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If you unpair and repair the watch, does this continue?

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userun7xfZSCz9
Constellation

Re: Altimeter - Network unavailable - Gear S3

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Mine is also doing this. I've reset the watch and it is still the same. 

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user2FiEv5dKRc
Astronaut

Re: Altimeter - Network unavailable - Gear S3

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Mine has the same problem after updating Tizen 4.0.0.2. I tried everything but still doesn't work.

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Luboš
Constellation

Re: Altimeter - Network unavailable - Gear S3

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I am just solving the same problem after update to 4.0.0.2 together with the issue that SOME of the incoming calls do not vibrate on the watch.

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userv6KcJIMN6U
Constellation

Re: Altimeter - Network unavailable - Gear S3

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Mine is exactly the same after updating to Tizen 4. This also seems to affect it's floor counting capabilities which have gone.

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Samsung Care Ambassador

Re: Altimeter - Network unavailable - Gear S3

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Sorry for the late response. Never received an email that you posted.

 

Unpair and repairing does not solve the issue. Still "Network unavailable."

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Samsung Moderator
Samsung Moderator

Re: Altimeter - Network unavailable - Gear S3

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Is the watch connected to a network?

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Samsung Care Ambassador

Re: Altimeter - Network unavailable - Gear S3

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The watch is the bluetooth model. It is connected via Bluetooth to my phone. It is set to fall back to my Wifi network.

 

I just tried two things:

(1) Set Wifi to off, bluetooth on. Tried altitude check and it came back as the same "Network Unavailable".

 

(2) Set Wifi to on, bluetooth off. Tried altitude check. It asked me if I wanted to enable location, said sure. It spun for awhile. No error but no update. Still says last update 10/22/2018.

 

I renabled bluetooth so both wifi and bluetooth were on. Got same error again. 

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userXIWVAre4uh
Constellation

Re: Altimeter - Network unavailable - Gear S3

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We aren't the only ones. I just got one and have the same issue https://forum.xda-developers.com/smartwatch/gear-s3/set-altitude-network-unavailable-t3895946 Fix your stuff Samsung
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