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userCi3VPLe0t1
Astronaut

Anyone else also got a melted/burned gear sport watch charger?

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IMG_20190424_204554_1.jpg

The charger didn't light up when I was trying to charge, and I found the cord glued on the USB port. This is what it looks like when I tried to pull out the cord...I bought it with in 6 months...

 

 

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Samsung Moderator
Samsung Moderator

Re: Anyone else also got a melted/burned gear sport watch charger?

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Oh no, I hope you are okay? I'd be happy to help with this, please send me a private message with the model code and serial number here: http://bit.ly/2igAXKH


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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Anyone else also got a melted/burned gear sport watch charger?

JUMP TO SOLUTION

Oh no, I hope you are okay? I'd be happy to help with this, please send me a private message with the model code and serial number here: http://bit.ly/2igAXKH


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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LindaK
Constellation

Re: Anyone else also got a melted/burned gear sport watch charger?

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As a matter of fact, yes!  I just found mind melted last night when i tried to charge my watch.  Good thing it didn't catch on fire.  Same thing found. 

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Samsung Moderator
Samsung Moderator

Re: Anyone else also got a melted/burned gear sport watch charger?

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I am so sorry to hear this! Will you please send a private message with the model code and serial number of the watch? I would like to get some more information from you. http://bit.ly/2XERsky

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Samsung Moderator
Samsung Moderator

Re: Anyone else also got a melted/burned gear sport watch charger?

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Thank you, We have received your email to begin resolving your concerns by setting up an exchange.

Can you also please provide us with the Model code for your Watch, not the charger?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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denali1973
Constellation

Re: Anyone else also got a melted/burned gear sport watch charger?

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Yes, I had this happen today!

 

I was reading the forums to see if this was a known issue and see I am not alone.  I noticed this afternoon that my watch was not charging.  When I went to try a different cable, I noticed it was difficult to pull the cable from the watch charger.  Thatds when I realized it was melted!  

 

Sansung Wireless Charger 

model: EP-Y0760

IC: 649E-EPY0760

 

Watch: Sansung Gear S3

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alexmc2
Constellation

Re: Anyone else also got a melted/burned gear sport watch charger?

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Hi - Same issue here with the Galaxy Watch charger. Melted/burned last night. Watch wasn't charging. Using factory cable.

Watch Burn1.JPGWatch Burn2.JPG

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Samsung Moderator
Samsung Moderator

Re: Anyone else also got a melted/burned gear sport watch charger?

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Can I have your full model code, serial number, and IMEI number (if LTE) via private message?

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