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Arm pain and numbness

(Topic created: 10-22-2020 12:48 PM)
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userBqkIi2V1zQ
Constellation
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Gear and Gear Fit

Anyone else experiencing arm pain and or numbness with their Gear Fit Pro 2? I started noticing it in my left arm maybe about a month ago and wasn't sure what it was. I eventually narrowed it down to the watch. To test the theory, I started wearing it in my right arm and now I'm experiencing the same thing. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved. 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc. 

The quickest way to reach this specialized team is by calling 1-800-726-7864. 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back. 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

 

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userxoAX1SWXW5
Constellation
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Gear and Gear Fit

My watch (gear 3 frontier) has been fine almost 3 years and about a month ago it started causing pain and numbness. I eve switched arms and it happens on both arms. I tried loosening it and it still happens. Why?!!!

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usercwsg0Ce7Bd
Astronaut
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Gear and Gear Fit

Yes I got it and causes arm pain and numbness. I stopped using it. 

SamsungRyder
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

Hello!

 

I would be happy to look further into this for you. Could you please provide me with the model and serial number for your device in a private message to do so? https://bit.ly/2SUXRar

 

Thank you.

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