Anyone else experiencing arm pain and or numbness with their Gear Fit Pro 2? I started noticing it in my left arm maybe about a month ago and wasn't sure what it was. I eventually narrowed it down to the watch. To test the theory, I started wearing it in my right arm and now I'm experiencing the same thing.
Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
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Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
Opens in new window
PDF Download
Word Download
Excel Download
PowerPoint Download
Document Download
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
My watch (gear 3 frontier) has been fine almost 3 years and about a month ago it started causing pain and numbness. I eve switched arms and it happens on both arms. I tried loosening it and it still happens. Why?!!!
I would be happy to look further into this for you. Could you please provide me with the model and serial number for your device in a private message to do so? https://bit.ly/2SUXRar
