cancel
Showing results for 
Search instead for 
Did you mean: 
Jake_Sheng
Asteroid

Battery Problems of Galaxy Buds

JUMP TO SOLUTION

I've got two problems with my Galaxy Buds. The first one is that my right bud's battery drains like twice as fast as the left one. I don't use the touch pad very often. The other problem is that I guess the right bud is consuming battery when inside the case? I fully charge the case with buds in it all over the night and when I take them out of the case, most of the time the right one will not be full, like 60%, and the left one is full. If I put them back again, they can be fully charged to 100%. Everything was fine until one day I took them out of the case and the right one was somehow totally out of battery. I've tried reset the buds a few times and it didn't work. Any suggestions?

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Battery Problems of Galaxy Buds

JUMP TO SOLUTION

@userOSzL5vwpJq, Thank you so much for giving that a try and confirming you are still having the issue.

Can you send us a private message with the below information here: http://bit.ly/2GH8URL

Serial Number:
Model Number:

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
27 REPLIES 27
Samsung Moderator
Samsung Moderator

Re: Battery Problems of Galaxy Buds

JUMP TO SOLUTION

What is the software version of the buds?

Reply
Loading...
Jake_Sheng
Asteroid

Re: Battery Problems of Galaxy Buds

JUMP TO SOLUTION

It's the latest version, which ends in SC4.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Battery Problems of Galaxy Buds

JUMP TO SOLUTION

Thank you! Please send a PM with the full model code serial number from the bottom of the cradle. http://bit.ly/2Kq3B5F

Reply
Loading...
Jake_Sheng
Asteroid

Re: Battery Problems of Galaxy Buds

JUMP TO SOLUTION

Just sent, thank you.

Reply
Loading...
Jake_Sheng
Asteroid

Re: Battery Problems of Galaxy Buds

JUMP TO SOLUTION

Any updates?

Reply
Loading...
userOSzL5vwpJq
Constellation

Re: Battery Problems of Galaxy Buds

JUMP TO SOLUTION

Hi! I'm having the same issue here, My right earbud runs outta batter faster than the left one, I literally just bought my galaxy buds 2 days ago, Help?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Battery Problems of Galaxy Buds

JUMP TO SOLUTION

Hey guys, have you tried resetting the galaxy buds?

You can use this troubleshooting article to completely reset them: http://www.samsung.com/us/support/troubleshooting/TSG01111287/

Hope this finds you well


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userOSzL5vwpJq
Constellation

Re: Battery Problems of Galaxy Buds

JUMP TO SOLUTION

I tried doing it but didn't fix my problem.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Battery Problems of Galaxy Buds

JUMP TO SOLUTION

@userOSzL5vwpJq, Thank you so much for giving that a try and confirming you are still having the issue.

Can you send us a private message with the below information here: http://bit.ly/2GH8URL

Serial Number:
Model Number:

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...