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Astronaut

Black Screen

I have had my watch for several years and really like it. ABout a week ago I had it on the charger and it got really hot and the screen went black. Now the screen stays black and will not light up. When I put it on the charger it flashes white and will worl as soon as I take it off but as soon as the screen turns off it goes back to just a black screen. The touch controls still work but I can not see anything. Is there a solution or am I going to have to buy a new watch?

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Samsung Moderator
Samsung Moderator

Re: Black Screen

Hello!

 

Are you able to have the screen on long enough to attempt a reset following the steps in this link?

https://www.samsung.com/us/support/answer/ANS00084702/

 

If a reset was unsuccessful, I would recommend getting your device in the hands of a technician to diagnose and repair your device. I would be happy to look into your service options. Could you please provide me with your model and serial number for your device in a private message? https://bit.ly/2SUXRar  

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