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Astronaut

Black screen - no display

Watch is operable ... pairs with my phone but there is no display on screen; completely black.

Have tried holding power button for 7 - 10 secs repeatedly with no success.

Has been updated - latest version.

Any assistance would be appreciated.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Black screen - no display

There are several reasons why the Samsung smart watch display cannot be adjusted and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003135/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


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