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Ninjacksnakerd
Constellation

Buds case not wireless charging

I've had my Galaxy Buds for two months and they are currently no longer charging wirelessly. They hold a charge and charge the buds fine. Will charge when I connect it to the USB C cable, but will not charge wirelessly on a charging pad or with my Note 10 Plus's Wireless PowerShare feature. Anyone have this problem too? Is this a software update issue or hardware?

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Buds case not wireless charging

Have you tried resetting your Galaxy buds?


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Ninjacksnakerd
Constellation

Re: Buds case not wireless charging

Yes I did,  but no luck, the case is not charging wirelessly

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Samsung Moderator
Samsung Moderator

Re: Buds case not wireless charging

At this time I would recommend exchange for the buds and case. If you would be interested in that please send me a private message with the full model code and serial number located on the back of the charging cradle.


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