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Original topic:

Can't buy from Samsung Gear App Store

(Topic created: 08-30-2018 06:39 AM)
SSBTech
Constellation
Options
Gear and Gear Fit

When trying to buy an app or watchface through the Samsung Gear app, the following message is displayed after tapping "Buy" with my credit card selected:

 

Failed to complete the purchase. Your payment has been canceled or the verification has failed.

(error: FAIL_GET_DOWNLOAD_URL/5100)

 

I'm signed it, it accepted my password.  Not sure where to go from here. 

 

Gear S3 Frontier (Non LTE) + Moto G4 Play

 

 

 

 

 

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userGknCpbSDmL
Constellation
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Gear and Gear Fit

@User89898989 Thank you for the information. I'll check i out with them and leave a reply here if I have any resolution. 

 

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User89898989
Comet
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Gear and Gear Fit

@userGknCpbSDmL You're welcome. If you have a moment, let us know about your Community experience with us by completing this survey: https://www.surveymonkey.com/r/FGWFDCD?casenum=25443850 Please be sure to reference this ticket number in your response (#25443850)

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userGknCpbSDmL
Constellation
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Gear and Gear Fit

Unfortunetaly, I haven't received any answer from the email address you gave me. 

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userk7A55euds9
Astronaut
Options
Gear and Gear Fit

I have same issue and oddly enough same phone... Have you been able to get this one sorted out.

We are trying to spend our money here, you would think they would want to fix This issue ASAP!! Hah

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userduOiAn7hpC
Constellation
Options
Gear and Gear Fit

I have a Huawei Mate 9, same issue. 

 

It's very sad to see that they are not actively working on this problem. 

user1rcwr2QVH0
Constellation
Options
Gear and Gear Fit
Indeed, I've been following this for the past two weeks. I have the same problem and own a Honor 10 with an S3 Classic,

This doesn't really give a lot of trust to be honest....
user771H0QFCmO
Astronaut
Options
Gear and Gear Fit

I have the Google pixel 2 with the galaxy watch and I'm also having this same problem!

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userMjHDKE3gng
Astronaut
Options
Gear and Gear Fit

Same problem for me. LG G6 Android 8 + Galaxy Watch.

 

Why is it so slow to fix ????

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userHJJAymwIao
Astronaut
Options
Gear and Gear Fit

Same here with Pixel2XL and Galaxy Watch.

I thought Samsung was better than this. 

Should of waited for the next good WearOS watch. 

Seems it's a wide spread problem, I thought they would have resolved it in no time. 

Guess it's about sales, not support.

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userHwNY3Kl1pH
Constellation
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Gear and Gear Fit

 Same problem here. I own from yestarday Galaxy Watch + LG V30. Tried three different Credit Cards. My bank sends alerts "Transaction refused...".

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