11-10-2019 06:23 AM
Hi all, for about a week now, my Gear S3 stops charging at 94% (always that number) and the charger displays a blinking red light. I remove the watch then replace it and then in a few minutes it continues to charge fully (with a green light displayed). I've tried unplugging the charger and reconnecting it, and disconnecting and reconnecting the watch from the phone.
Any ideas or suggestions for how to make it just reach a full chrge without having to re-place the watch on the charger each time? Is this a glitch from the latest watch update?
Thank you.
Solved! Go to Solution.
11-13-2019 04:36 AM
I tried depleting my watch battery to about 2% (or to whatever level at which it just shuts down completely). I then charged it up and it worked fine, i.e. to a full 100% and displaying a green light. I've tried draining the battery again for a second consecutive time today and am just waiting to see if it works well again.
11-10-2019 12:27 PM
@Valley_Michael Have you tried resetting your watch?
11-10-2019 03:29 PM
Hi, SamsungQue, and thanks for responding. I first tried using a different electrical socket, as recommended by the chat support tech, Mickey. Much as I expected, this didn't make a difference. Then, as you recommended, I reset the watch to the factory settings and restored all my watchfaces and settings. It still only charges to 94% and then starts blinking. Any other ideas?
Thank you.
11-12-2019 08:36 AM
Do you have any power saving modes turned on in the settings of the watch?
11-13-2019 04:32 AM
Hi Adam, I didn't have any power saving modes enabled but thank you for your suggestion and for your help!
11-13-2019 04:36 AM
I tried depleting my watch battery to about 2% (or to whatever level at which it just shuts down completely). I then charged it up and it worked fine, i.e. to a full 100% and displaying a green light. I've tried draining the battery again for a second consecutive time today and am just waiting to see if it works well again.
11-13-2019 06:59 AM
Thank you for the update. Please keep me posted if you need any further assistance.
11-13-2019 07:23 AM
Tried depleting the battery completely for a second day and it charged correctly again. Thank you all for your help and suggestions!
11-13-2019 07:29 AM
You're most welcome. We are always here if you need us in the future.