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Original topic:

Contacts not syncing

(Topic created: 02-19-2019 06:42 PM)
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Ops
Cosmic Ray
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Gear and Gear Fit

I had to update my phone to Android pie, and my watch to tizen 4 but my contacts never came over to the watch like they did before. so if i get a call or text my watch has no idea who it is.

 

how do I resync my contacts to allow me to see who calls or text on my watch?

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

What type of phone and watch are you using to further assist you?

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Ops
Cosmic Ray
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Gear and Gear Fit

Samsung S9+ and frontier gear

Samsung_Stephanie
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

Can you try these steps and let us know if you notice any change?

 

- First, power off the Watch.

- Force Stop and Clear Data on Watch software apps on phone

- Delete watch software from phone

- Power off phone

-Power back on watch and factory reset it

-Once watch reboots, power on phone and re-download software

-Reconnect everything back up and retest


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Cosmic Ray
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Gear and Gear Fit

Nope. Still reduses to sync.  Nothing like being forced to update and it screws everything up.  

 

Whats next since that didnt do anything.  

SamsungKim1
Supernova
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Gear and Gear Fit

Just to double check, make sure the sync options in your phone are enabled.

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Cosmic Ray
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Gear and Gear Fit

From what I can tell sync options are available on my phone , messages , contacts. I never had any issue until I had to update the software on the phone and then the watch now they don't communicate to each other.

 

The only thing I see is my name if I want to add contacts manually which I have 350 contacts and I'm not going to Add them annually

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Cosmic Ray
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Gear and Gear Fit

If i go to the phone on the watch i can scroll through my calls and it lists names, but messages and contacts dont.

 

so the watch software and phone are not syncing my contacts correctly. no idea why no settings are in the software to sync the 2 together.  Samsung sunk that boat it seems with buggy software updates

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SamsungKim1
Supernova
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Gear and Gear Fit

Hey, give this link a shot. It should help

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Cosmic Ray
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Gear and Gear Fit

Nope didnt work. Even reset the watch and no restore. Phone showed info but contacts and messages nothing.

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