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Cosmic Ray

Contacts not syncing

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I had to update my phone to Android pie, and my watch to tizen 4 but my contacts never came over to the watch like they did before. so if i get a call or text my watch has no idea who it is.

 

how do I resync my contacts to allow me to see who calls or text on my watch?

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Cosmic Ray

Re: Contacts not syncing

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So I found a fix to get my contacts to show. i had to delete them all off the phone than put them back on. now my watch shows all the contacts

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35 REPLIES 35
Samsung Moderator
Samsung Moderator

Re: Contacts not syncing

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What type of phone and watch are you using to further assist you?

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Cosmic Ray

Re: Contacts not syncing

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Samsung S9+ and frontier gear

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Samsung Moderator
Samsung Moderator

Re: Contacts not syncing

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Can you try these steps and let us know if you notice any change?

 

- First, power off the Watch.

- Force Stop and Clear Data on Watch software apps on phone

- Delete watch software from phone

- Power off phone

-Power back on watch and factory reset it

-Once watch reboots, power on phone and re-download software

-Reconnect everything back up and retest


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Cosmic Ray

Re: Contacts not syncing

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Nope. Still reduses to sync.  Nothing like being forced to update and it screws everything up.  

 

Whats next since that didnt do anything.  

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Samsung Moderator
Samsung Moderator

Re: Contacts not syncing

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Just to double check, make sure the sync options in your phone are enabled.

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Cosmic Ray

Re: Contacts not syncing

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From what I can tell sync options are available on my phone , messages , contacts. I never had any issue until I had to update the software on the phone and then the watch now they don't communicate to each other.

 

The only thing I see is my name if I want to add contacts manually which I have 350 contacts and I'm not going to Add them annually

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Cosmic Ray

Re: Contacts not syncing

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If i go to the phone on the watch i can scroll through my calls and it lists names, but messages and contacts dont.

 

so the watch software and phone are not syncing my contacts correctly. no idea why no settings are in the software to sync the 2 together.  Samsung sunk that boat it seems with buggy software updates

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Samsung Moderator
Samsung Moderator

Re: Contacts not syncing

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Hey, give this link a shot. It should help

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Cosmic Ray

Re: Contacts not syncing

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Nope didnt work. Even reset the watch and no restore. Phone showed info but contacts and messages nothing.

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