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Lassitha
Asteroid

Draining battery on galaxy buds

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Recently my buds start to drain the battery. I tested multiple times. It doesn't last more than 3 hrs (with light use). I tested it by keeping them out without connecting to the phone. It kept the charge for about 4-5 hrs.

Also, the case not even last three recharge rounds.  (this started recently, it had 5-6 charge rounds before)  any suggestions?

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Samsung Moderator
Samsung Moderator

Re: Draining battery on galaxy buds

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Have you tried resetting the buds?

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Draining battery on galaxy buds

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Is the case no longer charging the buds?

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Lassitha
Asteroid

Re: Draining battery on galaxy buds

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The case is charging the buds, but both the case and buds do not hold the charge.  ( I only used the buds for three months). Before it holds at least five charge rounds from the case. Now it charges only 1 round or little more than 1 round before the case starts to blink red light.

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Samsung Moderator
Samsung Moderator

Re: Draining battery on galaxy buds

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Have you tried resetting the buds?

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Lassitha
Asteroid

Re: Draining battery on galaxy buds

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yes. I did reset it yesterday. I'm testing now. I will update... 

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Samsung Moderator
Samsung Moderator

Re: Draining battery on galaxy buds

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If the case and buds continue to drain the battery, please send a private message with the model code and serial number. http://bit.ly/2XERsky

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Lassitha
Asteroid

Re: Draining battery on galaxy buds

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Sorry about the late reply.

Wanted to confirm that, after I reset the buds it did start to work normally. But the charging case still does not hold more than 2-3 charge rounds. I think it will get normal after a few charging cycles. 

 

thank you.

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Samsung_d1qbmL1
Astronaut

Even me what happened to me

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Even me what happened to me

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