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Djada2005
Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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I pre order my galaxy s10 plus within the promotion time for the galaxy buds, in the order invoice shows my phone and a $130 voucher for the buds, but what i am suppost to do now?

When i check online it tells me that i am not elegible for.

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Dw4877
Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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I called Samsung customer service and I was told that they will send out another email after 15 days from when you have had the phone, with the promo code to give the Galaxy buds. So pretty much, past the return period, then we can order the buds. Hope this helps.

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Djada2005
Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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Thank you i will wait.

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userFPkxK4NBrO
Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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I got my certificate .exactly 15 days to the minute .received phone at 7:30 on March 8th

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Samsung_Mario
Astronaut

Re: E-Certificate Question and Answers for Galaxy buds

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How do I claim the buds?

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Highlighted
Samsung Moderator
Samsung Moderator

Re: E-Certificate Question and Answers for Galaxy buds

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I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userFPkxK4NBrO
Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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The code they sent me won't work. It says it's only for specific logged in accounts

 

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Samsung Moderator
Samsung Moderator

Re: E-Certificate Question and Answers for Galaxy buds

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@userFPkxK4NBrO are you specifically referring the code that was sent in the e-mail from Samsung?

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userLKUNssvFrt
Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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Still waiting for my email with the credit. . I preordered on 2/27 and received my phone 3/6. It is decidedly past the 15 days, Samsung shop app says I don't qualify for the promotion even though my invoice shows the voucher has been delivered ever since I put the order in, and every person from support I talk to has just kept telling me to wait. 

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Samsung Moderator
Samsung Moderator

Re: E-Certificate Question and Answers for Galaxy buds

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@userLKUNssvFrt have you checked your spam folder?

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