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Djada2005
Asteroid

Re: E-Certificate Question and Answers for Galaxy buds

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Thank you i will wait.

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userFPkxK4NBrO
Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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I got my certificate .exactly 15 days to the minute .received phone at 7:30 on March 8th

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Samsung_Mario
Astronaut

Re: E-Certificate Question and Answers for Galaxy buds

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How do I claim the buds?

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Samsung Moderator
Samsung Moderator

Re: E-Certificate Question and Answers for Galaxy buds

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I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userFPkxK4NBrO
Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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The code they sent me won't work. It says it's only for specific logged in accounts

 

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Samsung Moderator
Samsung Moderator

Re: E-Certificate Question and Answers for Galaxy buds

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@userFPkxK4NBrO are you specifically referring the code that was sent in the e-mail from Samsung?

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userLKUNssvFrt
Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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Still waiting for my email with the credit. . I preordered on 2/27 and received my phone 3/6. It is decidedly past the 15 days, Samsung shop app says I don't qualify for the promotion even though my invoice shows the voucher has been delivered ever since I put the order in, and every person from support I talk to has just kept telling me to wait. 

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Samsung Moderator
Samsung Moderator

Re: E-Certificate Question and Answers for Galaxy buds

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@userLKUNssvFrt have you checked your spam folder?

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userLKUNssvFrt
Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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Yes. And I have tried contacting support again on live chat and now I'm being told the issue has to be forwarded to another team and that I need to wait another 4 business days....

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Samsung Moderator
Samsung Moderator

Re: E-Certificate Question and Answers for Galaxy buds

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@userLKUNssvFrt I would recommend reaching out to our promotions team directly at 1-866-888-5503.

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