I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!
Still waiting for my email with the credit. . I preordered on 2/27 and received my phone 3/6. It is decidedly past the 15 days, Samsung shop app says I don't qualify for the promotion even though my invoice shows the voucher has been delivered ever since I put the order in, and every person from support I talk to has just kept telling me to wait.
Yes. And I have tried contacting support again on live chat and now I'm being told the issue has to be forwarded to another team and that I need to wait another 4 business days....