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mrsbib
Constellation

Re: When Will My E-certificate Be Delivered

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I finally got the code today

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userJtJywueAal
Asteroid

Re: When Will My E-certificate Be Delivered

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Did you have to register your phone on Shop Samsung? I got my phone on 3/15 and still haven't received my code.

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Mrezk
Constellation

eCertificate Questions

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When should I recieve my $ 130 eCertificate and how can I use it?

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userfg4Njp3SFL
Constellation

Re: eCertificate

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Same here, I think you recieve it in your email 15 days after, you recieve  your product. They just don't want you receiving the code. Then returning the product.

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Mrezk
Constellation

Re: eCertificate

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You might be right but. They should mention that clearly in an email or give a specific date

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MrGio
Cosmic Ray

Re: eCertificate

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They should but you can easily figure out the date. Got my phone March 11th and got my certificate on March 26th. 15 day time period

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Samsung Moderator
Samsung Moderator

Re: eCertificate

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@Mrezk If you still have questions about your eCertificate we recommend that you reach out to our Promotions department .(1-866-888-5503)

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userT5XgCOYBXn
Constellation

Re: eCertificate Questions

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It's been 20 days of waiting for me and still nothing. I even talked to the support and they said they will send me an email after verification. A lot of people are complaining for not having theirs and I think I'm gonna make all the youtubers talk about this scam.

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Samsung Moderator
Samsung Moderator

Re: eCertificate Questions

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I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!

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carlosIHX
Asteroid

Galaxy Buds Restock

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Hey everyone,

 

I finally got my e-certificate from my Samsung S10 Pre-Order but when i went online to redeem it for the Samsung Galaxy Buds they are sold out. Any news on when there will be a restock?

 

Thanks!

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