I have.... They the most unprofessional team. It takes 12m to reach someone. They can't really help or know how to. Until you request a manager which flat out doesnt help. Done with Samsung. Will hopefully get these buds and still everything on swappa to buy Huawei p30.
Customer service did not know when buds would be back in stock (really?). There is no way to be notified when item becomes available (even Home Depot has this feature). Was recommended to check item status "regularly". Thanks, Samsung!
I've had the same experience.
I posted on reddit/r/Samsung about it
Also, I added the buds to my wishlist on their website. I'm assuming they'll email me when they become available.
The whole process was very unprofessional on the part of Samsung
I believe that they said they will give it to you 15 days after you get your phone.
Yes I've contacted Samsung and they stated that after you received your phone you will have to wait apprx 15 days until you can redeem your buds.. I might as well buy them now since they are available.. smh