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Samsung Moderator
Samsung Moderator

Re: eCertificate Scam / Ear bud scam

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I would recommend reaching out directly to our E-commerce team at 1-855-726-8721.

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user8oAi9RBNsh
Asteroid

Re: eCertificate Scam / Ear bud scam

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I have.... They the most unprofessional team. It takes 12m to reach someone. They can't really help or know how to. Until you request a manager which flat out doesnt help. Done with Samsung. Will hopefully get these buds and still everything on swappa to buy Huawei p30.

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user8oAi9RBNsh
Asteroid

Re: eCertificate Scam / Ear bud scam

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They are sold out.... Not even listed on the app.

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user8oAi9RBNsh
Asteroid

Re: eCertificate Scam / Ear bud scam

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I'm out of my note 8. They won't give it back if I return this S10.

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userKnllewJ1Ln
Constellation

Re: eCertificate Scam / Ear bud scam

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Customer service did not know when buds would be back in stock (really?). There is no way to be notified when item becomes available (even Home Depot has this feature). Was recommended to check item status "regularly". Thanks, Samsung!

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user4LNQ7LPfLi
Constellation

Re: eCertificate Scam / Ear bud scam

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I've had the same experience. 

I posted on reddit/r/Samsung about it

 

Also, I added the buds to my wishlist on their website. I'm assuming they'll email me when they become available.

 

The whole process was very unprofessional on the part of Samsung

 

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userukcdQWY0Dq
Constellation

130 rewards ecertificate

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Hello, 

I was wondering when can we use the reward? 

The galaxy buds is already out and I would like to purchase it with the reward asap

Thank you 

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userxSajPHmxNJ
Constellation

Re: 130 rewards ecertificate

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I was wondering the same thing and I thought the code I was sent in the invoice was the coupon code but it isn't working.

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xyyuii
Constellation

Re: 130 rewards ecertificate

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I believe that they said they will give it to you 15 days after you get your phone.

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AfroPrincess87
Asteroid

Re: 130 rewards ecertificate

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@xyyuii wrote:

I believe that they said they will give it to you 15 days after you get your phone.


Yes I've contacted Samsung and they stated that after you received your phone you will have to wait apprx 15 days until you can redeem your buds.. I might as well buy them now since they are available.. smh

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