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RoyalWolf
Constellation

Ear Buds malfunction

I've had the newer ear buds since the release of the S10 and haven't had any issues until these past two updates. First I had issues with the left ear bud volume being very low. I could still hear, but clearly not the best for phone calls when you can only use one. So the right became my go to. Then the latest update hit and within 6 hrs of installation my left got a drastic improvement, but the right is now so low it is almost impossible to hear anything. Anyone else having similar problems?

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Ear Buds malfunction

I'm sorry to hear about the trouble. Have you tried resetting the buds since the last update? 

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RoyalWolf
Constellation

Re: Ear Buds malfunction

Yes. I tried that also. The right bud is almost silent and the left is lower than usual.

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Samsung Moderator
Samsung Moderator

Re: Ear Buds malfunction

I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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