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userGDYxQK58ln
Asteroid

Galaxy App store not working.

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@SamsungAdam @SamsungAl @SamsungAlix 

 

Hey just got my gear S3 on Friday, it's a great watch but I have not been able to access the Galaxy app store from my phone or watch. I was able to access it from my watch initially but since about 4 pm on Saturday I have not been. After reading multiple threads (most of which you have commented on) it's become abundantly clear to me that this problem is not limited to only my device and there seems so be some type of network or software problem. My question for you is when will Samsung acknowledge this is a network/software problem, and stop telling people to reset thier device? I just got my watch on Friday and this has not been a good experience thus far by any metric. What is the approximate timeline of when a solution will be implemented?IMG_20190727_222410.jpg

 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Galaxy App store not working.

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Can you please provide me with the current version of Galaxy Wearables app on your device, the Galaxy store version on your device, and the software version for your watch?

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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Galaxy App store not working.

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Can you please provide us with this information: 

 

Type of phone watch is connected to

Current OS version the phone is running

The current version of Galaxy Wearables app

Current OS version running on the watch

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userGDYxQK58ln
Asteroid

Re: Galaxy App store not working.

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OnePlus 7 pro

Android Version 9

One UI version 1.0

Tizen version 4.0.0.4

Galaxy store 3.4.59

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Samsung Moderator
Samsung Moderator

Re: Galaxy App store not working.

JUMP TO SOLUTION

Can you please provide me with the current version of Galaxy Wearables app on your device, the Galaxy store version on your device, and the software version for your watch?

Reply
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userGDYxQK58ln
Asteroid

Re: Galaxy App store not working.

JUMP TO SOLUTION

Galaxy Wearable 2.2.24.19031361

Galaxy Store 3.4.59

Tizen 4.0.0.4

One UI 1.0

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userGDYxQK58ln
Asteroid

Re: Galaxy App store not working.

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It's finally working

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useriOhhmrq4bM
Constellation

Re: Galaxy App store not working.

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Having same issues on iPhone. I already uninstalled it and reinstalled but nothing changed. For me it reads “Galaxy Store is not responding. Try again later.” 

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