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TarynClaire
Asteroid

Galaxy Buds - Audio cuts out when phone is in pocket

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I was having an issue with the Galaxy buds where the audio would cut out when I put my phone in my pocket while walking. I'm thinking maybe it was the new update. I've seen other people with this same issue. I just got the buds and when I connected them to my S10+, the app prompted me to download the update. I reset the buds (under "About earbuds" in Galaxy Wearables app) and they seem to be working now when my phone is in my pocket while walking.
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TarynClaire
Asteroid

Re: Galaxy Buds - Audio cuts out when phone is in pocket

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I tested them again today after installing the latest S10+ software update this past week, and they seem to work now. I walked the same route as before with my phone in my pocket with no audio issues.

 

If anyone hasn't downloaded the latest S10+ update yet, try that. I also saw there is an update available for the buds too. 

 

@SteelTSSteel @SamsungRei @SamsungLarry @SamsungAdam 

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56 REPLIES 56
TarynClaire
Asteroid

Re: Galaxy Buds - Audio cuts out when phone is in pocket

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Ok, nevermind. It works indoors but outside the audio skips a lot. Maybe Bluetooth interference?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds - Audio cuts out when phone is in pocket

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Just to clarify your Galaxy buds are only losing connectivity when the phone is in your pocket is that correct?

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TarynClaire
Asteroid

Re: Galaxy Buds - Audio cuts out when phone is in pocket

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Hi. Yes that is correct. Only when it's in my pocket outside. Worked just fine indoors. However, would only work if I held the phone in my hand when walking outside. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds - Audio cuts out when phone is in pocket

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Have you tried connecting the Galaxy Buds to any other devices to same if you have the same experience?

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Samsung_DPUuOQC
Constellation

Re: Galaxy Buds - Audio cuts out when phone is in pocket

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I'm having this problem but it is with my Samsung s8. Everytime I get put of the car or walk and start to but my phone in my pocket. The audio cuts off and i dont know why. All the software has been updated. Is there a fix for this instead of resetting the headphones?

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SteelTSSteel
Cosmic Ray

Re: Galaxy Buds - Audio cuts out when phone is in pocket

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@TarynClaire  Having the exact same problem!

One of the most annoying  bugs about the buds.

 

Did you find a fix? 

 

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JHargus
Constellation

Re: Galaxy Buds - Audio cuts out when phone is in pocket

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Having the same issue. Only outdoors and while my phone is in my pocket. Holding my phone fixes the issue. I don't want to hold my phone in my hand while I walk though.
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Twiizzy
Asteroid

Re: Galaxy Buds - Audio cuts out when phone is in pocket

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The guy up top said he just reset them on the wearables app.

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SteelTSSteel
Cosmic Ray

Re: Galaxy Buds - Audio cuts out when phone is in pocket

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@Twiizzy Doesn't fix the issue unfortunately .

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