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userfwyWNb1tIo
Asteroid

Galaxy Buds- Right earbud Not Charging

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I recently got my galaxy buds and after the first time I connected I updated and the update froze. So I uninstalled galaxy wearable and I am unable to connect my buds. And now only the left earbud is charging. Any ideas?
1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

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Can I have your full model code and serial number via private message?

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67 REPLIES 67
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

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Have you tried resetting your galaxy buds?

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userfwyWNb1tIo
Asteroid

Re: Galaxy Buds- Right earbud Not Charging

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How do you reset them?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

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userfwyWNb1tIo
Asteroid

Re: Galaxy Buds- Right earbud Not Charging

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I cant connect them to the galaxy wearable app becasue the bud isnt charged.  out of the box they connected and i updated them adn the update froze so i had to stop the app and they never connected again.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

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Give this a try: Ensure the BT connection is disconnected from the phone’s settings & place the earbuds back into the cradle for 1 minute. Make sure the Galaxy Buds are charged for at least 15 minutes & re-pair to the phone

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userfwyWNb1tIo
Asteroid

Re: Galaxy Buds- Right earbud Not Charging

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Can they connect to the phone if only 1 bud is charged, because only my left bud charges till the charge light turns green. The right bud is always red.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

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Are you using the original Samsung charger plugged into a wall outlet to charge the buds? Have you verified the charging contacts are clean, and the buds sit correctly in the cradle?

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userfwyWNb1tIo
Asteroid

Re: Galaxy Buds- Right earbud Not Charging

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Yes, yes and yes

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

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Will you please send a PM with the model code and serial number of the Buds? http://bit.ly/2Kq3B5F

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