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userRHbrtwXlz8
Asteroid

Galaxy Buds call quality issues

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I've had the galaxy buds for couple of weeks, and I'm mostly happy with it except the phone call quality. I can hear the person on the other side just fine, but the person on the other side of the line can hear me sounding like I'm talking through a barrel.  Additionally,  the caller on the other end can hear ALL the background noise from my end which causes a bad sound quality and difficult for the caller to hear me .  is there a solution to this, or is there an update in the works to resolve this issue?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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Thank you for that information. We would recommend a service exchange. Can I please have the following information in a private message:

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:

Model Code:
Serial/IMEI Number:

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52 REPLIES 52
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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Thank you for reaching out. Do you have ambient mode turned on in the Galaxy wearable app?

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userRHbrtwXlz8
Asteroid

Re: Galaxy Buds call quality issues

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I do not. I have ambient mode turned off. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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Thank you for that information. Have you tried resetting your Galaxy buds?

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userRHbrtwXlz8
Asteroid

Re: Galaxy Buds call quality issues

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I just reset it. Will try and let you know how ot goes. Thanks 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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You're welcome. Please keep us posted!

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userRHbrtwXlz8
Asteroid

Re: Galaxy Buds call quality issues

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Unfortunately resetting it did not work. Still the same issue. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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Have you tried cleaning the earbuds?

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userRHbrtwXlz8
Asteroid

Re: Galaxy Buds call quality issues

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Lol. Yes! They have been like this from day one!

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

JUMP TO SOLUTION

Thank you for that information. We would recommend a service exchange. Can I please have the following information in a private message:

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:

Model Code:
Serial/IMEI Number:

Reply
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