cancel
Showing results for 
Search instead for 
Did you mean: 
userDbeZxAAnHb
Constellation

Galaxy Buds case wont charge

Hey!

Yesterday I noticed that my buds were not charging while my case was on mywireless charger. After looking into it a bit more, no part of my case was working.

The LED to show the case's battery was not turning on

The LED to show the inserted bud's was not working

 

Neither charging the case with a USB C cable (using multiple cables and wall adapters), nor wireless charging (multiple Qi chargers, all of which did previously work) will bring the case back to life.

Could you possibly help get me pointed in the right direction for a warrenty claim? I did buy them from a third party seller on Amazon. Does that make any attempt at a warrenty claim void?

 

Thank you!

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds case wont charge

I would be happy to look into this for you. Please send a private message with the model code and serial number of the buds and a copy of the proof of purchase. http://bit.ly/2XERsky

Reply
Loading...
LIFF29
Asteroid

Re: Galaxy Buds case wont charge

Return them to your store. Don't send them back to Samsung, they will steal it and forget they have it like they did to me. 1 month I am still fighting with them.

Reply
Loading...
usercdAMTTEByM
Constellation

Re: Galaxy Buds case wont charge

Having  the same issue. What's wrong with it and I updated the software.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds case wont charge

@usercdAMTTEByM Can you please elaborate on the symptoms you are experiencing?

Reply
Loading...