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useroTYdn7eX5W
Constellation

Galaxy Buds one head disconnected.

I just bought the galaxy pods one week ago. The worked perfectly in this week but after one head got disconnected, the left one, I very tried to reconnect it by pressing the touchpad for 3 second but nothing happend, the case is charged, everything is just fine but the app show me this, I m gonna let a screen down there.Screenshot_20191014-223228_Galaxy Buds.jpg

 

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds one head disconnected.

Thank you for that information. Can you please send me a private message with the following information: http://bit.ly/2JH2rq2

 

Full model number:

Software version on each earbud:

The device your earbuds are paired to:

Your service provider:

Galaxy wearable app version number:

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user72Cxd2FNFx
Constellation

Re: Galaxy Buds one head disconnected.

I'm having the same problem but mine is the right bud.

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