Gonna have to RMA it. Good luck getting a replacement pair though. They've recieved my pair the 26th of August, gave me a tracking number for the replacement a week later. There's still been zero movement, it's actually ridiculous. Almost a month later, and nothing has been shipped to me.
For Samsung Galaxy Buds low volume problem follow the instruction below:
Just enable media vilume sync option, form the connected android mobile
Follow the steps below to solve the problem:
- Go to setting
- Then open connection > Bluetooth > More icon > Advance Option
- In advance option select Media Volume sunc on.
After that also change preset Tap and Hold gesture on Galaxy buds touchpad
Open Wearable app on android mobile > Tap on Touchpad > Choose Left or Right > Select Volume down button.
Now Expected touch and hold command on Buds touchpad work like a normal you do.
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
I posted this into one of the existing forums and noone has answered, so I will try a new post to see if anyone looks. A few weeks ago, my right earbud on my Galaxy buds dropped to about 10% of the volume of the left ear. I have tried all the troubleshooting I have found in these forums and other sites and still have the same issues. Any information on a fix or replacement would be greatly appreciated.
I will gladly look into this for you.
What troubleshooting steps have you tried?
Can you send a private message providing the full model code and the serial number located on the bottom of the charging case so I can look into the warranty status? http://bit.ly/2GGYul4