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user212Ho9Bh4b
Constellation

Re: Galaxy Buds: only one side works at a time after update

Any fix yet?

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Xavier1415
Constellation

Re: Galaxy Buds: only one side works at a time after update

same issue for me any fix yet?
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userjqwtndiYOO
Constellation

Re: Galaxy Buds: only one side works at a time after update

I have the same excact peoblem. I only get spund from my left bud

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userAvIRk0L2pU
Constellation

Re: Galaxy Buds: only one side works at a time after update

Its May 23rd and this is still an issue.  I was happy with my Galaxy Buds for 2 months and then I got hit with this bug.  I don't understand how this issue has not been resolved after 2 months.  This isn't rocket science, you need to be able to reset the buds somehow back to factory settings without both of them being connected.  These are the best in-ear buds I have ever had, but it is looking like I might be forced to go to Apple to get the Airpods, the 2nd time Samsung has forced me to move to a different brand (Note 7 to Pixel).

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds: only one side works at a time after update

@userAvIRk0L2pU Thank you for that information. Can you please send me a picture of the error message you are receiving in private message? Also, can I please have your full model number, software version on each earbud, the device your earbuds are paired to, your service provider, and the Galaxy wearable app version number?

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userJlVxr1IES9
Constellation

Re: Galaxy Buds: only one side works at a time after update

Same issue here.

Samsung needs to get it together😡

 

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bekillian
Constellation

Re: Galaxy Buds: only one side works at a time after update

I'm having  the same issue! I was relieved to see I wasn't the only one but discouraged that there isn't a solution. I love my Buds and I haven't even had them that long. There needs to be a way to connect them to a PC to update them in the case since they can't both connect by Bluetooth right now. 

 

Either that, or Samsung needs to replace my Buds since the bug breaks them. 

 

Edit: I tried to get support from Samsung Chat and they sent me some links that didn't help anything. Then they told me I needed to take them to a Samsung store but there isn't one within 200+ miles of where I live. Then they told me to submit a support request but I can't find my serial number anywhere on the Buds so I can't submit a ticket. 

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APotato
Cosmic Ray

Came back two months after hoping to see a fix so I can u...

Came back two months after hoping to see a fix so I can update my earbuds, judging by this look guess updates gotta wait.

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userQVWSVV1uWC
Constellation

Re: Galaxy Buds: only one side works at a time after update

Uninstalling the wearable app and pairing without app worked for me. Then again i downloaded the app and now both works fine

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userUxEFKzwrUl
Constellation

Re: Galaxy Buds: only one side works at a time after update

I also have this issue. Can someone contact me about this please. 

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