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Asteroid

Galaxy Fit Update Failing 2020

Cleared data/cache and retried - Failed
Cleared data/cache, reset Fit and retried - Failed
Uninstalled Apps from the phone, restarted the phone, installed apps, reset the phone and retried - Failed

The download file is now a different version 'R370XXU0ATC6' instead of the previous 'R370XXU0ASK1' so someone has tried something but it still does not update; leaving the device unusable.

I have rest and restored from backup, this brings the device back to life but the screen is unreadable.

 

Please fix this ASAP!

5 REPLIES 5
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Asteroid

Re: Galaxy Fit Update Failing 2020

Watch face once restoredWatch face once restored

This is what you get once you restore it. 

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Product Expert

Re: Galaxy Fit Update Failing 2020

I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the Ear buds onsite these watches  shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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Asteroid

Re: Galaxy Fit Update Failing 2020

No word from Samsung about fixing their broken product. Very disappointing! 

 

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Asteroid

Re: Galaxy Fit Update Failing 2020

Still nothing from support!

 

Awesome customer service Samsung - Might as well buy Apple instead.

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Constellation

Re: Galaxy Fit Update Failing 2020

Hi, 

 

i am experiencing the same issue. Did you get any info from samsung support?

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