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Original topic:

Galaxy bud series case is not charging.

(Topic created: 09-15-2019 06:32 PM)
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user8sdaoY5xFp
Constellation
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Galaxy Buds

no light is coming. and none of the buds are charging. tried through cable and wireless powershare. still not working.

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user1oo565uvPe
Astronaut
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Galaxy Buds
This is the exact same issue with me. I need help.
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userAiS7fNqWMX
Constellation
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Galaxy Buds

I have been having the same issue for the last 7 days. My Galaxy buds will not charge while in the case unless the case is charging. The galaxy buds charging case light indicatos will always stay on no matter what,


@Ajamison wrote:

I have the same issue only difference is my buds will charge but the case has to be plugged in the minute I unplug it they stop charging but the led stays on slowly draining the case battery



charging or not. 

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userSDMqlmSBUs
Constellation
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Galaxy Buds

Same issue here my case has had the green light on for over 24 hours with the buds inside and they have L:15% and R:5%


@userVuwKBi1Nxz wrote:

My case's battery was dead so I connected it to charge it (original cable and all). My earbuds where inside. When the led turned green I disconnected the case. However, the green light has been on ever since (about 20 hours now).  I used my earbuds for a while and then left them inside the case for a couple hours. When I put them back on I noticed they were not charged. I left them inside the case overnight (12 hours aprox). The green light in the case is still on and the earbuds didn't charge (L: 55%; R: 45%). This is the second time this happens to me. Last time I had to wait until the case's and buds battery ran dry and then re-charged them. They worked normally after that... until now.


 

SamsungRei
Community Manager
Community Manager
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Galaxy Buds

Hey @userSDMqlmSBUs Will you please send a private message with the model code and serial number of your buds so I may look into this further? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userO1hnAfdEFj
Astronaut
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Galaxy Buds

Hi, I have the same problem. Could you look into it for me.

SamsungKim1
Supernova
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Galaxy Buds

Please send your full model code and serial number via private message.

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gatorrob30
Constellation
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Galaxy Buds

I am having similar issues, but my case will not charge at all, original cable and all. The red light will not even come on. I tried the power share with my phone and a Qi pad and the red light will come on, but it will not charge (kept on there for a few hours). I have not even had these a year. Is this covered under warranty? Or what do I need to do?

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SamsungRei
Community Manager
Community Manager
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Galaxy Buds

Send a private message with the full model code and the serial number so I can look into your repair options. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user5ZiImWro2m
Constellation
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Galaxy Buds

Same exact issue here. Has anyone gotten a resolution to this? My headphones are effectively useless as they loose charge just sitting around..

 

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user5ZiImWro2m
Constellation
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Galaxy Buds

Been a couple weeks of unusable galaxy buds... looks like many folks with same problem. Anyone from samsung monitoring this??

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