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linkboy
Asteroid

Galaxy buds- Right earbud quiet

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Hello, I was listening to my earbuds today and the right earbud got super quiet, almost to the point where I couldn't hear it. It sounds like it's super tinny.

 

The left earbud works perfectly fine. They have not gotten wet at all.

 

I have the volume on my Note 8 turned up to max and the volume on the earbuds is up to max as well (via holding the touchpad).

 

I've done a reset on my buds and the right one is still super quiet. 

 

Does anyone know what the issue could be and how to fix it?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds- Right earbud quiet

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Can I have your full model code and serial number via private message?

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68 REPLIES 68
Samsung Moderator
Samsung Moderator

Re: Galaxy buds- Right earbud quiet

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@userZ87buFru3a Can you provide me with the model number of your galaxy buds?

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linkboy
Asteroid

Re: Galaxy buds- Right earbud quiet

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The model number on the case says SM-R170.

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user3M2ivfML2Q
Constellation

Re: Galaxy buds- Right earbud quiet

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Hi, i have the same problem


@SamsungQue wrote:

@userZ87buFru3a Can you provide me with the model number of your galaxy buds?


 

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userUQpChgmu4M
Constellation

Re: Galaxy buds- Right earbud quiet

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Having the same issue and only had the buds for 3 days.


@SamsungQue wrote:

@userZ87buFru3a Can you provide me with the model number of your galaxy buds?


 

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LukeJones95
Constellation

Re: Galaxy buds- Right earbud quiet

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@SamsungQue 

 

Hi,

 

I have the same issue, my model number is also SM-R170.

 

Left Bud functions fine, the right is extremely tinny and practically unusable.

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Samsung_6iUDdj7
Astronaut

Re: Galaxy buds- Right earbud quiet

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Yes, same thing with my earbuds..i can only connect one ear bud at a time..i connect, the left is 100% and the right not connected..then i reconnect then right is 100% and left not connected...cannot connect both earbuds..they kept changing sides when i disconnect an reconnect...

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linkboy
Asteroid

Re: Galaxy buds- Right earbud quiet

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Both of mine stay connected, it's just the right bud is really quiet and tinny. It was working fine and then just got super quiet and won't start working normally. Smiley Sad

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds- Right earbud quiet

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@linkboy I believe these troubleshooting steps will assist with your issue?

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linkboy
Asteroid

Re: Galaxy buds- Right earbud quiet

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I just reset them again and now the left earbud isn't outputting anything at all.

 

I'm at a complete loss as to what's going on.

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