cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Min_Kim
Constellation

Galaxy buds call quality

Hi,

 

I have purchased my galaxy buds a few months ago.  Mostly, I have been using them to listen to music and they sound great.  One issue that I've noticed is that the sound quality (for the other individual) is horrendous! 

 

I purchased one for myself and one for a friend and when I'm using the buds everybody mentions how I sound like I'm talking as if I'm significantly far away from the microphone or if I'm talking into a box.  I didn't fully understand what they meant until I was on a call with the other person who had the buds!  I had to constantly ask them to speak up to the point that they were screaming.

 

I see on the forums that others seem to have similar issues but I'm trying to understand if my buds are worse than others? Its not to the point where I have to essentially scream to have anything heard by the other party on the phone.  

 

Is there any fixes for this?  Thank you.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Galaxy buds call quality

Hello there, would you give this link a shot: http://www.samsung.com/us/support/troubleshooting/TSG01111323/

Reply
Loading...
Min_Kim
Constellation

Re: Galaxy buds call quality

Hi,

 

thank you you for the prompt reply. I tried the above link and even though I followed the steps I’m still having the same issue. Any other suggestions? Thank you

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy buds call quality

Will you please send a private message with the model code and serial number from the bottom of the cradle? http://bit.ly/2XERsky

Reply
Loading...