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userZUNLwok1lv
Constellation

Galaxy buds charging case lost?

How do I get a replacement for the Galaxy buds case. I still have both earbuds. I just need the charging case.

9 REPLIES 9
Samsung Care Ambassador

Re: Galaxy buds charging case lost?

@userZUNLwok1lv I would suggest contacting the Samsung E-Commerce Support Department they should be able to help you can use the information provided belo


18557268721
https://www.samsung.com/us/support/contact-customer-services/ 

 

P.s I've seen some aftermarket chargers being listed on Amazon.com 


Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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Samsung Moderator
Samsung Moderator

Re: Galaxy buds charging case lost?

Hey there!

@userZUNLwok1lv

We do not offer the option of purchasing just the case by itself. You would need to purchase a new set of buds.


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userLLvbOTB190
Astronaut

Re: Galaxy buds charging case lost?

Is this a joke? How can't you buy a new one? 

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Highlighted
Samsung Care Ambassador

Re: Galaxy buds charging case lost?

@userLLvbOTB190 as I've said above 

I would suggest contacting the Samsung E-Commerce Support Department they should be able to help you can use the information provided below


18557268721
https://www.samsung.com/us/support/contact-customer-services/ 

 

P.s I've seen some aftermarket chargers being listed on Amazon.com 


Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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userukgRoGoTb2
Constellation

Re: Galaxy buds charging case lost?

They can't help you. I've talked to the ecommerce department, Support, and Parts with no solution offered. 

 

 

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usert1Umhw5Fsk
Astronaut

Re: Galaxy buds charging case lost?

Really?? If i lost my case i would definetly buy other brand earbuds and not these ones it's just not possible you can't buy a separate charging case!


@SamsungZell wrote:

Hey there!

@userZUNLwok1lv

We do not offer the option of purchasing just the case by itself. You would need to purchase a new set of buds.


 

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userebwIGpXJ1y
Constellation

Re: Galaxy buds charging case lost?

I specifically signed in and made my very first comment to say... If I lose my case and am unable to purchase another case. Will definitely be going airpods, I hate apple... Samsung what are you doing. Idk if Apple sells cases as well but ik forsure I can buy brand new custom painted airpod case V2 for the same price as this full product here though... 

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usernJPtoEEfzZ
Constellation

Re: Galaxy buds charging case lost?

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Mr_Handman33
Astronaut

Re: Galaxy buds charging case lost?

I have one but it doesn't work

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