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GreatTyler
Asteroid

Galaxy buds connectivity issue

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Since the last firmware update the bluetooth connection to my buds is terrible. It starts to get choppy as soon as I put my phone in my pocket. If I old the phone behind my back it goes away completely. This performance is just unacceptable 

1 SOLUTION

Accepted Solutions
GreatTyler
Asteroid

Re: Galaxy buds connectivity issue

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Hey,

 

So I connected the galaxy buds, went into the wearables app and clicked "About earbuds", then I reset the buds and set them up again like new and this helped with my issue for now. Hope this helps you as well

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13 REPLIES 13
useriMsdazUyga
Constellation

Re: Galaxy buds connectivity issue

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I have the same problem I cant even use them cause as soon i put my phone on my pocket it starts to cut off, very choppy bluetooth connection. My $40 anker soundcore spirit x put the galaxy buds to shame on that aspect.

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds connectivity issue

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I would like to look into this further. Please provide the following:

 

Model of phone connected to:

Software version of phone:

Wearables app version:

Software version of Buds:

 

Have you tested the Buds with any other devices?

 

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GreatTyler
Asteroid

Re: Galaxy buds connectivity issue

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Thank you for reaching out! I ended up resetting the earbuds since this happened after an update they got and that must have cleared something up cause they are much better now.

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userwpDX8SDkgg
Constellation

Re: Galaxy buds connectivity issue

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I have a samsung j7 and both phone and galaxy buds up to date.

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds connectivity issue

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@userwpDX8SDkgg What troubleshooting steps have you done in regards to your issue?

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GreatTyler
Asteroid

Re: Galaxy buds connectivity issue

JUMP TO SOLUTION

Hey,

 

So I connected the galaxy buds, went into the wearables app and clicked "About earbuds", then I reset the buds and set them up again like new and this helped with my issue for now. Hope this helps you as well

Reply
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Samsung Moderator
Samsung Moderator

Re: Galaxy buds connectivity issue

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This is wonderful news! Please let me know if you have any further questions.

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Locklear
Asteroid

Re: Galaxy buds connectivity issue

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My issues are persisting and I've described them below in another post.

 

I run into some serious range issues / crackling / signal loss when I pair it with my watch but it is fine with the phone. The issues also crop up specifically outside but inside it is fine.

 

LTE Provider for both devices: Sprint

Model of phone connected to: Samsung Galaxy S8+ - SM-G955U

Model of watch connected to: Galaxy Watch 46mm 4G LTE capable - SM-R805U

Software version of phone: G955USQS5DSE5

Software version of watch: Tizen - 4.0.0.1 / SW - R805USQU1BSA7

Wearables app version: 2.2.24.19031361

Wearables Galaxy Watch Plugin version: 2.2.05.19050851

Software version of Buds: R170XXU0ASE1

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userJg3A0o9g8E
Astronaut

Re: Galaxy buds connectivity issue

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I have the s10 and got the galaxy buds as a promotional gift and when I first started using them. Perfect. Had an update to fix the disconnect problem and now its wayyyyyyyyy worse. Reset my ear buds and that didn't fix it. Only my left ear bud goes out then connects again. Does it like every 5 min. Very annoying and infuriating. 

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