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userrCmGeuxHJK
Constellation

Galaxy buds connectivity issue

Hi, I have a connectivity issue with my Galaxy Buds Model SM-R170. During paring two types of Galaxy Buds are appeared: 1. Galaxy Buds (1244), 2. Galaxy Buds (679D). According to choice 1 or 2 only only the left or right bud is connected. I can not connet both together. Reset is not possible because both headphones have to be connected. How can I fix this issue?

 

Galaxy buds.png 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Galaxy buds connectivity issue

In the instance the buds are not connecting to each other, an exchange is recommended. To create an exchange ticket, please provide the following information in a private message: http://bit.ly/2XERsky

 

Full name:

Complete physical address:

Contact phone number:

Alternate phone number:

Email address:

Copy of the proof of purchase:

Serial number of the buds:

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