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GreatTyler
Asteroid

Galaxy buds connectivity issue

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Since the last firmware update the bluetooth connection to my buds is terrible. It starts to get choppy as soon as I put my phone in my pocket. If I old the phone behind my back it goes away completely. This performance is just unacceptable 

1 SOLUTION

Accepted Solutions
GreatTyler
Asteroid

Re: Galaxy buds connectivity issue

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Hey,

 

So I connected the galaxy buds, went into the wearables app and clicked "About earbuds", then I reset the buds and set them up again like new and this helped with my issue for now. Hope this helps you as well

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19 REPLIES 19
useriMsdazUyga
Constellation

Re: Galaxy buds connectivity issue

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I have the same problem I cant even use them cause as soon i put my phone on my pocket it starts to cut off, very choppy bluetooth connection. My $40 anker soundcore spirit x put the galaxy buds to shame on that aspect.

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds connectivity issue

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I would like to look into this further. Please provide the following:

 

Model of phone connected to:

Software version of phone:

Wearables app version:

Software version of Buds:

 

Have you tested the Buds with any other devices?

 

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GreatTyler
Asteroid

Re: Galaxy buds connectivity issue

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Thank you for reaching out! I ended up resetting the earbuds since this happened after an update they got and that must have cleared something up cause they are much better now.

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userwpDX8SDkgg
Constellation

Re: Galaxy buds connectivity issue

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I have a samsung j7 and both phone and galaxy buds up to date.

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds connectivity issue

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@userwpDX8SDkgg What troubleshooting steps have you done in regards to your issue?

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userOV2LgNtn2R
Constellation

Re: Galaxy buds connectivity issue

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Will it work on a note 5 with Android 7.0 with it's full features and quality?

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GreatTyler
Asteroid

Re: Galaxy buds connectivity issue

JUMP TO SOLUTION

Hey,

 

So I connected the galaxy buds, went into the wearables app and clicked "About earbuds", then I reset the buds and set them up again like new and this helped with my issue for now. Hope this helps you as well

Reply
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user1vDzRpss2z
Asteroid

Re: Galaxy buds connectivity issue

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As i am using a iPhone 6s and can not use an app how do I fix this?  Using latest iOS and firmware on the buds ... I have even used the windows 10 app and have tried to update there no help!

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Re: Galaxy buds connectivity issue

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I believe this to be a temporary fix for that session. What it achieves is getting the buds to find a new communications channel. To avoid having to reset your buds on a daily basis, you need to take the buds out of their case after you get outside. I had this issue forever and just dealt with it. Then I started turning them on after I got outside and away from my home's wifi. Now I get very few stutters (like 99% fewer).

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