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usern7rjAE4LdJ
Constellation

Galaxy buds left earbud battery problem

Since this week I have a problem with my left earbud. I start the day with a 100% on both but when I turn them on the left one drains really fast. In about half an hour the left one is fully drained. Is it a hardware or software problem and are there any solutions?

8 REPLIES 8
Honored Contributor

Re: Galaxy buds left earbud battery problem

@usern7rjAE4LdJ 

 

Try resetting the buds via Galaxy Wearable app>about earbuds>reset.  See if it will help.  

Samsung support: https://www.samsung.com/us/support/contact/


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usern7rjAE4LdJ
Constellation

Re: Galaxy buds left earbud battery problem

I already tried that after charging but it didn't help.

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds left earbud battery problem

@usern7rjAE4LdJ Are you using the original charger that came with the Galaxy buds?

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usern7rjAE4LdJ
Constellation

Re: Galaxy buds left earbud battery problem

@SamsungAdam No I did not do that

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds left earbud battery problem

I would recommend trying to charge the Galaxy buds charging case with the cable that came with the Galaxy buds and see if you still experience these symptoms.

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usern7rjAE4LdJ
Constellation

Re: Galaxy buds left earbud battery problem

@SamsungAdam I'll try that first, and if that wont work I'll call support

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds left earbud battery problem

If trying to use the original charging cable doesn't work. Please send me your full model number and serial number in a private message and I would be happy to assist you further: http://bit.ly/2JH2rq2

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Hydrobud
Asteroid

Re: Galaxy buds left earbud battery problem

Just call up their support they will try to troubleshoot and if they can't fix it you'll just need to them back they'll send you new ones. I got new ones twice already and mine were the free pair that came with the S10+ pre-order.

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