After being on the phone with Samsung support for over an hour and a half and running through all the troubleshoot steps, I found out that only one ear bud updated in the last update.
The software version I have on the right earbud is: SC4
The software version I have on the left earbud is: SC2
Now when I try to connect to my phone, only one ear bud connects at a time. In other words, I open the case and pick the left bud, the left bud will connect, but the right won't. The same will happen when I connect the right.
Not being able to connect both earbuds at the same time makes it impossible to update them. Currently, you need to have them both connected to be able to update.
This is really frustrating. Both buds work fine independently. I want to be able to fix them, but since they cannot connect at the same time, I cannot update them.
I am just wondering if anyone else is having this problem.
Solved! Go to Solution.
It sounds like you may need an accessory exchange would you mind sending me a private message with your full model code and serial number from the back of the cradle?
Me too and the Samsung pros dont' even know what they are doing one guy told me to shove the sim card pin in the holes of the buds...Clearly he was telling me instructions for the iconx.
Hello, could you give these steps a try?
1. Uninstall the Galaxy Wearable app and plugins – all
2. Access the phones BT settings – to see if the Buds are connected-if yes, unpair
3. Restart the phone, and then make sure BT on the phone is turned on and repair the buds using Bluetooth when prompted reinstall the Galaxy Wearables app.
Please let me know if this works for you!
My bad, we just wanted to get feedback from as many users as we can. We are working with our Knowledge Base team and are providing steps as they are given.
Hi is there a solution for this problem yet? I have two buds with different versions and can't update because it keeps telling two connect both buds witch i can't. thks so much
@userq7iRPT132m Thank you for that information. Can you please send me a picture of the error message you are receiving in private message? Also, can I please have your full model number, software version on each earbud, the device your earbuds are paired to, your service provider, and the Galaxy wearable app version number?