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Riley485
Constellation

Galaxy left ear bud not working

userEhJPRKC8rj

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Galaxy left ear bud not working

Hey there, Can you give a bit more detail on the symptoms you are experiencing?

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users6EEgbw4kI
Constellation

Re: Galaxy left ear bud not working

My left bud stopped this morning too! It is registering on the wearable app and the touchpad is responding but there is no sound at all. I tried restarting the buds, then a factory reset and restarted my s10, and it's still a dud bud. I've had them almost 2 months now and have never had an issue till this morning! 

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Samsung Moderator
Samsung Moderator

Re: Galaxy left ear bud not working

Does the problem persist after cleaning the buds?

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Red Giant

Re: Galaxy left ear bud not working

that is the hardware defect. u need to get it exchanged

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users6EEgbw4kI
Constellation

Re: Galaxy left ear bud not working

Thank you! I called support and started the exchange process.

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usernywRZKhE8z
Constellation

Re: Galaxy left ear bud not working

I've been having the same issues with my pair, I've had them repaired with Samsung already but it keeps on happening again. It will always say that the left bud is "Disconnected" and I have tried everything from the other discussions but nothing works and the case has a constant green light on

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Samsung Moderator
Samsung Moderator

Re: Galaxy left ear bud not working

Please send a private message with the model code and the serial number from the bottom of the cradle. http://bit.ly/2XERsky

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