Gear 360 (2017) won't charge/turn on

[user04tBTyvEs2]

My new Gear 360 arrived yesterday. I installed a memory card, then plugged the camera in with the included USB cable and my Samsung charger. The manual said to let it fully charge, so I left it plugged in overnight. This morning I tried to power up the device, but there is no response whatsoever. No lights, no display, nothing. I know the charger is good because it charges my S7 just fine. The manual isn't very detailed, so I'm not sure what to do. Any suggestions?

[user8Huxd5Cbm5]

I got my 360 as part of my Note 8 order (discount for Note 7 owners)

[useroD5Nzf20QV]

Thanks, removing the battery and reinserting it worked for me too!

[usernusFliWiSj]

Yup, Mac USB charging  worked for me. I'm Samsung's biggest fan, but Boo!  Samsung, BOO! Get your battery junk figured out! 

[usernusFliWiSj]

Mac Usb charger for me. I'm Samsungs biggest fan, but they need to get their battery junk figure it out. Boo Samsung boo!

[Maggoto8]

I tried laptop pc different charger and nothing I guess im calling Samsung tomorrow

[userna5UVk1fTX]

Thanks that worked... But yes would've been great to charge via outlet 

[user27UXce5p5M]

Portable charger gets it to start charging

[userejmy8kO1xD]

Same problem here.

[user0Ba1JMLwhl]

Same problem. Wont charge or turn on. So the next thing I tried is removing and reincerting my SD card. Wala...it started charging and working. Hope this doesn't happen ever time I try and use the Gear 360 2017.

Don't know if Samsung can do a firmware update to the unit but seems to be a OS/firmware peoblem.

Samsung;;;you have a problem!

[userpXXdwEGMHC]

Same problem for me. Is there no ffedback from Samsung?