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Gear 360 (2017) won't charge/turn on

(Topic created: 08-03-2017 09:51 AM)
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user04tBTyvEs2
Asteroid
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Gear and Gear Fit

My new Gear 360 arrived yesterday. I installed a memory card, then plugged the camera in with the included USB cable and my Samsung charger. The manual said to let it fully charge, so I left it plugged in overnight. This morning I tried to power up the device, but there is no response whatsoever. No lights, no display, nothing. I know the charger is good because it charges my S7 just fine. The manual isn't very detailed, so I'm not sure what to do. Any suggestions?

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userT2i4OgqVP1
Astronaut
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Gear and Gear Fit

after trying every outlet and every cable I could find, I plugged it in to my computer pressed and held the 2 button on the side at the same time (i think it resets it) and it turned on. I was then able to charge it in a different outlet

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userKKFw1lipyt
Astronaut
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Gear and Gear Fit

In my case, it wasn't a charger problem

I disassembled the camera and once I had access to the battery I measure it and it was 0.6V, absolutely flat, I'm sure there's some design issue that when the batt is way too low it will not charge
I removed the batt, expose the contacts and charge it at a very low speed (DIY charger) until it got full, once done, I put it back into the camera and came back to normal operation, power on and charge normally.

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